Inteligencia empresarial y su rol en la generación de valor en los procesos de negocios

Autores/as

DOI:

https://doi.org/10.22267/rtend.222302.222

Palabras clave:

administración de empresas, análisis de datos, inteligencia artificial, tecnología de la información, toma de decisiones, sistema experto

Resumen

El presente artículo tiene como objetivo explorar la inteligencia empresarial y su rol en la generación de valor en los procesos de negocios; así, esta bibliometría recoge, sintetiza y analiza 104 artículos sobre una variedad de temas estrechamente relacionados con la Inteligencia Empresarial (Business Intelligence – [BI]), y artículos publicados en el periodo 2009 a 2022, relacionados con el tema objeto. La metodología es de tipo cualitativo, para ello se utilizó la base de datos de Scopuslgunos de los principales hallazgos sugieren que, existe una asociación entre inteligencia empresarial y la competitividad, además se encontró que es necesario ampliar los enfoques BI para mitigar lagunas de conocimiento en esta área del saber Finalmente, se evidenció que BI proporciona un marco teórico y empírico para el desarrollo de una teoría consistente, así como una base para el logro de una ES competitiva de alto nivel.

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Biografía del autor/a

Mercedes Elena Martínez Zabaleta, Universidad Cooperativa de Colombia

Magister en Cooperación Internacional Para el Desarrollo, Universidad de San Buenaventura, Cartagena. Docente del programa de Comercio Internacional, Universidad Cooperativa de Colombia. ORCiD: 0000-0002-1818-8975. E-mail: mercedes.martinez@campusucc.edu.co, Santa Marta - Colombia.

Raúl Enrique Rodríguez Luna, Universidad Cooperativa de Colombia

Magíster en Ciencias Económicas, Universidad Nacional de Colombia. Docente Investigador, Universidad Cooperativa de Colombia. ORCiD: 0000-0002-8718-2681. E-mail: raul.rodriguez@campusucc.edu.co, Santa Marta - Colombia.

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Archivos adicionales

Publicado

2023-01-01

Cómo citar

Martínez Zabaleta, M. E., & Rodríguez Luna, R. E. (2023). Inteligencia empresarial y su rol en la generación de valor en los procesos de negocios. Tendencias, 24(1), 226–251. https://doi.org/10.22267/rtend.222302.222