Gestión del conocimiento: caso de una entidad del sector público colombiano

Palabras clave: beneficios, conocimiento organizacional, estudio de caso, gestión pública, habilitadores, procesos de conocimiento

Resumen

Este artículo presenta los resultados de la incorporación de una iniciativa de gestión del conocimiento en una organización del sector público colombiano, así como sus beneficios, habilitadores y dificultades experimentadas en la misma. El estudio se desarrolló bajo una metodología cualitativa de alcance descriptivo. Se empleó el método de estudio de caso, para el cual se revisaron documentos relevantes y se desarrollaron entrevistas semiestructuras a un conjunto de empleados de la organización. Los resultados evidencian que la Entidad desarrolló un modelo de gestión del conocimiento y herramientas para operar el mismo, permitiéndole avanzar en la construcción de una cultura organizacional enfocada en el conocimiento. De otro lado, habilitadores como el liderazgo y la tecnología deben ser trabajados con mayor énfasis. Lo anterior evidencia que la gestión del conocimiento ha venido ganando un espacio relevante, a la vez que presenta la importancia de algunos habilitadores para la incorporación de la misma. La investigación aporta a las prácticas de gestión del conocimiento que vienen siendo trabajadas en el sector público como un pilar para la innovación.

Descargas

La descarga de datos todavía no está disponible.
Visitas al resumen del artículo: 178

Biografía del autor/a

Diego Armando Jurado-Zambrano, Escuela Superior de Administración Pública

Magíster en Ingeniería Administrativa, Universidad Nacional de Colombia. Docente Ocasional, Escuela Superior de Administración Pública, Antioquía-Chocó. ORCiD: 0000-0001-6666-6444. E-mail: diego.jurado@esap.edu.co, Colombia.

Sandra María Valencia Upegui, Gobernación de Antioquia

Magíster en Gestión del Talento Humano, Universidad de Manizales. Profesional Especializado, Gobernación de Antioquia. ORCiD: 0000-0002-1162-2644. E-mail: sandra.valencia@antioquia.gov.co, Colombia.

Referencias

(1) Ahn, Y., Park, S., & Jung, J. (2009). A case study on Knowledge Management of Busan Metropolitan City. Advances in Developing Human Resources, 11(3), 388–398. https://doi.org/10.1177/1523422309338591

(2) Alavi, M., & Leidner, D. E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. Management Information Systems Research Center, University of Minnesota, 25(1), 107–136.

(3) Areed, S., Salloum, S. A., & Shaalan, K. (2021). The Role of Knowledge Management Processes for Enhancing and Supporting Innovative Organizations: A Systematic Review. Studies in Systems, Decision and Control, 295, 143–161. https://doi.org/10.1007/978-3-030-47411-9_8

(4) Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108

(5) Centro Latinoamericano de Administración para el Desarrollo. (2020). Carta iberoamericana de innovación en la gestión pública. https://clad.org/wp-content/uploads/2020/10/Carta-Iberoamericana-de-Innovacion-10-2020.pdf

(6) Chong, S. C., Salleh, K., Ahmad, S. N. S., & Sharifuddin, S. I. S. O. (2011). KM implementation in a public sector accounting organization: An empirical investigation. Journal of Knowledge Management, 15(3), 497–512. https://doi.org/10.1108/13673271111137457

(7) Cong, X., Li-hua, R., & Stonehouse, G. (2007). Knowledge management in the Chinese public sector: empirical investigation. Journal of Technology Management in China, 2(3), 250–263. https://doi.org/10.1108/17468770710825188

(8) Creswell, J. W., Hanson, W. E., Clark Plano, V. L., & Morales, A. (2007). Qualitative Research Designs: Selection and Implementation. The Counseling Psychologist, 35(2), 236–264. https://doi.org/10.1177/0011000006287390

(9) Davenport, T. H., Long, D. W., & Beers, M. C. (1998). Successful Knowledge Management Projects. Sloan Management Review, 39(2), 43–57.

(10) Demircioglu, M. A., & Audretsch, D. B. (2017). Conditions for innovation in public sector organizations. Research Policy, 46(9), 1681–1691. https://doi.org/10.1016/j.respol.2017.08.004

(11) Departamento Administrativo de la Función Pública. (2019). Manual operativo del modelo integrado de planeación y gestión. https://www.funcionpublica.gov.co/web/mipg.

(12) Di Vaio, A., Palladino, R., Pezzi, A., & Kalisz, D. E. (2021). The role of digital innovation in knowledge management systems: A systematic literature review. Journal of Business Research, 123, 220–231. https://doi.org/10.1016/j.jbusres.2020.09.042

(13) Durst, S., Lindvall, B., & Bruns, G. (2018). Knowledge risk management in the public sector: insights into a Swedish municipality. Journal of Knowledge Management, 24(4), 717–735. https://doi.org/10.1108/JKM-12-2017-0558

(14) Edge, K. (2005). Powerful public sector knowledge management: a school district example. Journal of Knowledge Management, 9(6), 42–52. https://doi.org/10.1108/13673270510629954

(15) Gill, P., Stewart, K., Treasure, E., & Chadwick, B. (2008). Methods of data collection in qualitative research: Interviews and focus groups. British Dental Journal, 204(6), 291–295. https://doi.org/10.1038/bdj.2008.192

(16) Girard, J. P., & Mcintyre, S. (2010). Knowledge management modeling in public sector organizations: a case study. International Journal of Public Sector Management, 23(1), 71–77. https://doi.org/10.1108/09513551011012330

(17) Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1), 185–214. https://doi.org/10.1080/07421222.2001.11045669

(18) Gobernación de Antioquia. (2021). Manual de gestión del conocimiento. https://isolucion.antioquia.gov.co/frmHome.aspx

(19) Grant, R. (1996). Toward a knowledge-based theory of the firm. Strategy Management Journal, 17(Winter special issue), 109–122.

(20) Hernández, R., Fernández, C. y Baptista, P. (2014). Metodología de la investigación (6ª ed.). McGraw-Hill/Interamerica Editores.

(21) Jain, A. K., & Jeppesen, H. J. (2013). Knowledge management practices in a public sector organisation: The role of leaders’ cognitive styles. Journal of Knowledge Management, 17(3), 347–362. https://doi.org/10.1108/JKM-11-2012-0358

(22) King, N., & Horrocks, C. (2010). Interviews in qualitative research. Sage.

(23) Lartey, P. Y., Kong, Y., Afriyie, S. O., Santosh, R. J., & Bah, F. B. M. (2021). Knowledge Management Issues in India: A Public Sector Perspective. International Journal of Public Administration, 44(3), 215–230. https://doi.org/10.1080/01900692.2019.1676778

(24) Massaro, M., Dumay, J., & Garlatti, A. (2015). Public sector knowledge management: A structured literature review. Journal of Knowledge Management, 19(3), 530–558. https://doi.org/10.1108/JKM-11-2014-0466

(25) Mc Evoy, P. J., Ragab, M. A. F., & Arisha, A. (2019). The effectiveness of knowledge management in the public sector. Knowledge Management Research and Practice, 17(1), 39–51. https://doi.org/10.1080/14778238.2018.1538670

(26) Morrow, S. L., & Smith, M. L. (2000). Qualitative Research for Counseling Psychology. En S. D. Brown y R. W. Lent. (Eds.), Hanbook of Counseling Psychology (3a ed.). John Wiley y Sons, Inc.

(27) Nelson, R. R., & Winter, S. G. (1982). An evolutionary theory of economic change. Cambridge MA and London: Belknap Press of Harvard University Press. https://doi.org/10.2307/2232409

(28) Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation. Organization Science, 5(1), 14–37. https://doi.org/10.1287/orsc.5.1.14

(29) Nonaka, I. (2005). Managing Organizational Knowledge. Theoretical and Methodological Foundations. En Smith, K. G. & Hitt, M. A. (Eds.) Great Minds in Management: The Process of Theory Development. Oxford University Press, pp. 373–393.

(30) Nonaka, I., & Krogh, G. von. (2009). Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory. Informs.

(31) Nonaka, I., & Takeuchi, H. (1995). The Knowledge-Creating Company. How Japanese Companies Create the Dynamics of Innovation. University Press New York.

(32) Omar Sharifuddin bin Syed-Ikhsan, S., & Rowland, F. (2004). Benchmarking knowledge management in a public organisation in Malaysia. Benchmarking: An International Journal, 11(3), 238–266. https://doi.org/10.1108/14635770410538745

(33) Osborne, D., & Gaebler, T. (1992). Reinventing Government. Addison Wesley: Mass.

(34) Pandey, S. C., & Dutta, A. (2015). Knowledge infrastructure capabilities and knowledge management: Case of an Indian public sector undertaking. International Journal of Knowledge-Based Development, 6(1), 50–64. https://doi.org/10.1504/IJKBD.2015.069457

(35) Pee, L. G., & Kankanhalli, A. (2016). Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view. Government Information Quarterly, 33(1), 188–199. https://doi.org/10.1016/j.giq.2015.06.002

(36) Riege, A., & Lindsay, N. (2006). Knowledge management in the public sector: Stakeholder partnerships in the public policy development. Journal of Knowledge Management, 10(3), 24–39. https://doi.org/10.1108/13673270610670830

(37) Seba, I., & Rowley, J. (2010). Knowledge management in UK police forces. Journal of Knowledge Management, 14(4), 611–626. https://doi.org/10.1108/13673271011059554

(38) Stake, R. (1994), ‘Case Studies’, in N. Denzin and Y. Lincoln (eds.), Handbook of Qualitative Research (SAGE publications, London).

(39) Syed-ikhsan, S. O. S., & Rowland, F. (2004). Knowledge management in a public organization: a study on the relationship between organizational elements and the performance of knowledge transfer. Journal of Knowledge Management, 8(2), 95–111. https://doi.org/10.1108/13673270410529145

(40) Teece, D. J. (1981) The Market for Know-How and the Efficient International Transfer of Technology. The Annals of the American Academy of Political and Social Science, 458(1), pp. 81–96. https://doi.org/10.1177/000271628145800107

(41) Tsoukas, H., & Vladimirou, E. (2001) What is Organizational Knowledge? Journal of Management Studies, 38(7), 973–993. https://doi.org/10.1111/1467-6486.00268

(42) Von Krogh, G. (1998). Care in knowledge creation. California Management Review, 3, 133–153. https://doi.org/10.2307/41165947

(43) Yin, R. K. (1981). The Case Study Crisis: Some Answers. Administrative Science Quarterly, 26(1), 199–208. https://doi.org/10.1177/107554708100300106
Publicado
2021-07-01
Cómo citar
Jurado-Zambrano, D., & Valencia Upegui, S. (2021). Gestión del conocimiento: caso de una entidad del sector público colombiano. Tendencias, 22(2), 130-156. https://doi.org/10.22267/rtend.212202.171