The influence of administrative thinking in knowledge management and innovation: a systematic review
DOI:
https://doi.org/10.22267/rtend.252602.283Keywords:
active learning, culture of work, decision making, information technology, knowledge transfer, critical thinkingAbstract
Introduction: This study examines how management thinking approaches can be integrated into knowledge management in order to promote innovation and improve operational efficiency in contemporary organizations. Objective: To analyze management strategies that optimize the use of organizational knowledge and highlight its impact on innovation and business performance. Methodology: A systematic literature review was conducted using the PRISMA method, collecting studies published between 2019 and 2023 in ScienceDirect, SpringerLink and Emerald Insight databases. Twenty-seven articles exploring the relationship between management thinking, knowledge management, innovation and operational efficiency were selected. Results: Findings show that collaborative strategies, such as communities of practice and learning, facilitate knowledge creation and transfer; while technological tools, such as knowledge management systems and data analytics, optimize decision making and improve operational efficiency.Conclusions: The integration of administrative approaches with advanced technologies enables organizations to increase their adaptability, foster continuous innovation and achieve greater operational efficiency. This highlights the need to promote a collaborative culture and invest in technologies that enhance the flow of organizational knowledge in order to ensure sustainable and competitive performance.
Downloads
References
(1) Acuña, N. & Sánchez, M. (2023). Integrating systems thinking and flexibility in infrastructure management. Innovative Infrastructure Solutions, 8(144). https://doi.org/nkhf
(2) Ali, M. A., Hussin, N., Haddad, H., Alkhodary, D. & Marei, A. (2021). Dynamic capabilities and their impact on intellectual capital and innovation performance. Sustainability, 13(18), 10028. https://doi.org/gv58g6
(3) Amushila, J. & Bussin, M. (2021). The effect of talent management practices on employee retention at the Namibia University of Science and Technology: middle-level administration staff. SA Journal of Human Resource Management, 19(485). https://doi.org/nkhg
(4) Argyris, C. & Schön, D. A. (1996). Organizational learning II: theory, method, and practice. Addison-Wesley Publishing Company.
(5) Awais, M., Ali, A., Khattak, M. S., Arfeen, M. I., Chaudhary, M. A. & Syed, A. (2023). Strategic flexibility and organizational performance: mediating role of innovation. Sage Open, 13(2). https://doi.org/nkhh
(6) Betancur, J. H., Rodríguez, G. D., Rave, E. D. y Moncada, E. A. (2022). Gestión del conocimiento en 10 empresas colombianas siguiendo el modelo Nonaka y Takeuchi: Estudio de casos múltiples entrelazados. Cuadernos de Administración (Universidad del Valle), 38(74), e2311740. https://doi.org/nkhd
(7) Brown, J. S. & Duguid, P. (1991). Organizational learning and communities-of-practice: toward a unified view of working, learning, and innovation. Organization Science, 2(1), 40–57. https://doi.org/d8cwcn
(8) Camarinha, L. M., Fornasiero, R., Ramezani, J. & Ferrada, F. (2019). Collaborative networks: a pillar of digital transformation. Applied Sciences, 9(24), 5431. https://doi.org/ghj75b
(9) Chen, X., Xie, H. & Zhou, H. (2024). Incremental versus radical innovation and sustainable competitive advantage: a moderated mediation model. Sustainability, 16(11), 4545. https://doi.org/nkhj
(10) Dairo, M., Adekola, J., Apostolopoulos, C. & Tsaramirsis, G. (2021). Benchmarking strategic alignment of business and IT strategies: opportunities, risks, challenges and solutions. International Journal of Information Technology, 13, 2191–2197. https://doi.org/nkhk
(11) Davenport, T. (2014). Big data @ work. dispelling the myths, uncovering the opportunities. Harvard Business Review Press. https://tinyurl.com/4aj7cham
(12) Davenport, T. H. & Prusak, L. (1998). Working knowledge: how organizations manage what they know. Harvard Business School Press. https://tinyurl.com/ybbsn3cy
(13) Dillenbourg, P. (1999). What do you mean by collaborative learning? In P. Dillenbourg. (Ed.), Collaborative learning: Cognitive and computational approaches (pp. 1 - 19). Elsevier. https://telearn.hal.science/hal-00190240v1
(14) Drucker, P. (1993). Post-capitalist society. HarperBusiness. https://doi.org/10.4324/9780080938257
(15) Edmondson, A. (2019). The fearless organization: creating psychological safety in the workplace for learning, innovation, and growth. John Wiley & Sons. https://tinyurl.com/bdemd7fd
(16) El Massi, K. & Hamri, H. M. (2023). The impact of knowledge management on organizational performance. International Journal of Accounting, Finance, Auditing, Management and Economics, 4(6-1), 437 - 450. https://tinyurl.com/5hb4unxt
(17) Farnese, M. L., Barbieri, B., Chirumbolo, A. & Patriotta, G. (2019). Managing knowledge in organizations: a Nonaka’s SECI model operationalization. Frontiers in Psychology, 10, 2730. https://doi.org/ghs879
(18) Farzaneh, M., Wilden, R., Afshari, L. & Mehralian, G. (2022). Dynamic capabilities and innovation ambidexterity: the roles of intellectual capital and innovation orientation. Journal of Business Research, 148, 47-59. https://doi.org/gqhw4c
(19) Feil, A. A., Schreiber, D., Haetinger, C., Strasburg, V. J. & Barkert, C. L. (2019). Sustainability indicators for industrial organizations: systematic review of literature. Sustainability, 11(3), 854. https://doi.org/gnchnk
(20) Gandrita, D. M. (2023). Improving strategic planning: the crucial role of enhancing relationships between management levels. Administrative Science, 13(10), 211. https://doi.org/nkhm
(21) Garvin, D. A. (1993). Building a Learning Organization. Harvard Business Review, 71(4), 78-91. https://tinyurl.com/3znbfy7z
(22) Gede, D. U. & Huluka, A. T. (2023). The impact of strategic alignment on organizational performance: the case of Ethiopian universities. Cogent Business & Management, 10(2), 2247873. https://doi.org/nkhn
(23) Hammer, M. y Champy, J. (1994). Reingeniería. olvide lo que usted sabe sobre cómo debe funcionar una empresa. ¡casi todo está errado! Norma. https://tinyurl.com/4f5wt8us
(24) Hansen, J. Ø., Jensen, A. & Nguyen, N. (2020). The responsible learning organization: can Senge (1990) teach organizations how to become responsible innovators? The Learning Organization, 27(1), 65-74. https://doi.org/gjqq24
(25) Hetemi, E., Pushkina, O. & Zerjav, V. (2022). Collaborative practices of knowledge work in IT projects. International Journal of Project Management, 40(8), 906-920. https://doi.org/gq623n
(26) Husain, Z., Dayan, B. & Chaudhry, I. S. (2024). Roles of organizational flexibility and organizational support on service innovation via organizational learning – a moderated mediation model. Journal of Open Innovation: Technology, Market, and Complexity, 10(3), 100367. https://doi.org/nkhp
(27) Imran, M. Y., Elahi, N. S., Abid, G., Ashfaq, F. & Ilyas, S. (2020). Impact of perceived organizational support on work engagement: mediating mechanism of thriving and flourishing. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 82. https://doi.org/10.3390/joitmc6030082
(28) Johnson, D. W. & Johnson, R. T. (1989). Cooperation and competition: theory and research (2.a ed.). Interaction Book Company. https://searchworks.stanford.edu/view/10033071
(29) Kagan, S. & Kagan, M. (1994). Cooperative learning (2.a ed.). Kagan Publishing.
(30) Kucharska, W. & Erickson, G. S. (2023). Tacit knowledge acquisition & sharing, and its influence on innovations: A polish/US cross-country study. International Journal of Information Management, 71, 102647. https://doi.org/nkhr
(31) Li, Y.M. & Jhang. Li, J.H. (2010). Knowledge sharing in communities of practice: a game theoretic analysis. European Journal of Operational Research, 207(2), 1052-1064. https://doi.org/dmsk77
(32) Linnéusson, G., Andersson, T., Kjellsdotter, A. & Holmén, M. (2022). Using systems thinking to increase understanding of the innovation system of healthcare organisations. Journal of health organization and management, 36(9), 179–195. https://doi.org/gqf944
(33) López, P., Cruz, J., Navas, J. E. & Perona, M. M. (2021). Organizational integration mechanisms and knowledge transfer effectiveness in MNCs: the moderating role of cross-national distance. Journal of International Management, 27(4), 100872. https://doi.org/nkhs
(34) Mancuso, I., Messeni, A. & Panniello, U. (2024). Value creation in data-centric B2B platforms: A model based on multiple case studies. Industrial Marketing Management, 119, 1-14. https://doi.org/nkht
(35) McNab, D., McKay, J., Shorrock, S., Luty, S. & Bowie, P. (2023). Development and application of ‘systems thinking’ principles for quality improvement. BMJ Open Quality, 12(1), e000714. https://doi.org/gdq4
(36) Medne, A. & Lapina, I. (2019). Sustainability and continuous improvement of organization: review of process-oriented performance indicators. Journal of Open Innovation: Technology, Market, and Complexity, 5(3), 49. https://doi.org/10.3390/joitmc5030049
(37) Mikalef, P., van de Wetering, R. & Krogstie, J. (2021). Building dynamic capabilities by leveraging big data analytics: The role of organizational inertia. Information & Management, 58(6), 103412. https://doi.org/gj3bsw
(38) Mintzberg, H. (1979). The structuring of organizations: a synthesis of the research. Prentice-Hall. https://searchworks.stanford.edu/view/10027624
(39) Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G. & PRISMA Group (2009). Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. PLoS medicine, 6(7), e1000097. https://doi.org/bq3jpc
(40) Nonaka, I. & Takeuchi, H. (1995). The knowledge-creating company: how Japanese companies create the dynamics of innovation. Oxford University Press. https://tinyurl.com/55uxmdsr
(41) Obeidat, A. M. (2019). IT adaption with knowledge conversion process (SECI). Management Science Letters, 9(9), 2241–2252. https://tinyurl.com/jj4pwnjj
(42) Ohno, T. (1998). Toyota Production System: Beyond Large-Scale Production. Productivity Press. https://tinyurl.com/44tpzsuy
(43) Pisoni, G., Molnár, B. & Tarcsi, Á. (2023). Knowledge management and data analysis techniques for data-driven financial companies. Journal of the Knowledge Economy, 15, 13374 – 13393. https://doi.org/nkhv
(44) Polanyi, M. (2009). The Tacit Dimension. The University Chicago Press. https://tinyurl.com/4vmhn68s
(45) Reinking, J., Arnold, V. & Sutton, S. G. (2020). Synthesizing enterprise data through digital dashboards to strategically align performance: why do operational managers use dashboards? International Journal of Accounting Information Systems, 37, 100452. https://doi.org/nkhw
(46) Ringberg, T., Reihlen, M. & Rydén, P. (2019). The technology-mindset interactions: Leading to incremental, radical or revolutionary innovations. Industrial Marketing Management, 79, 102–113. https://doi.org/gfgvkp
(47) Rossignoli, F., Lionzo, A., Henschel, T. & Boers, B. (2024). Knowledge sharing in family SMEs: the role of communities of practice. Journal of Family Business Management, 14(2), 310-331. https://doi.org/gsmg38
(48) Rowe, L., Knight, L., Irvine, P. & Greenwood, J. (2023). Communities of practice for contemporary leadership development and knowledge exchange through work-based learning. Journal of Education and Work, 36(6), 494–510. https://doi.org/nkhc
(49) Schein, E. H. (2010). Organizational Culture and Leadership (4.a ed.). Jossey-Bass. https://tinyurl.com/3vafs57k
(50) Senge, P. M. (1990). The fifth discipline: the art and practice of the learning organization. Doubleday. https://tinyurl.com/mwy5s3w2
(51) Tobin, R., Crawford, G., Hallett, J., Maycock, B. & Lobo, R. (2022). Utilizing causal loop diagramming to explore a research and evaluation capacity building partnership. Frontiers in public health, 10, 857918. https://doi.org/nkhx
(52) Venkatraman, S. & Venkatraman, R. (2018). Communities of practice approach for knowledge management systems. Systems, 6(4), 36. https://doi.org/gpjt9d
(53) Wendra, W., Sule, E. T., Joeliaty, J. & Azis, Y. (2019). Exploring dynamic capabilities, intellectual capital and innovation performance relationship: evidence from the garment manufacturing. Business: Theory and Practice, 20, 123-136. https://doi.org/nkhb
(54) Wenger, E. C. & Snyder, W. M. (2000). Communities of practice: the organizational frontier. Harvard Business Review, 78(1), 139-145. https://tinyurl.com/2vbem28t
(55) Wiig, K. M. (1993). Knowledge management foundations: thinking about thinking – how people and organizations create, represent, and use knowledge. Schema Press. https://tinyurl.com/3dkrnzkf
(56) Xuecheng, W., Iqbal, Q. & Bai, S. (2022). Factors affecting employee’s retention: integration of situational leadership with social exchange theory. Frontiers in Psychology, 13, 872105. https://doi.org/nkhz
(57) Yang, H. & Zhou, D. (2022). Perceived organizational support and creativity of science-technology talents in the digital age: the effects of affective commitment, innovative self-efficacy and digital thinking. Psychology research and behavior management, 15, 2421–2437. https://doi.org/nkh2
(58) Yoshikuni, A. C., Dwivedi, R., Zhou, D. & Wamba, S. F. (2023). Big data and business analytics enabled innovation and dynamic capabilities in organizations: Developing and validating scale. International Journal of Information Management Data Insights, 3(2), 100206. https://doi.org/nkh3
(59) Zamiri, M. & Esmaeili, A. (2024). Methods and technologies for supporting knowledge sharing within learning communities: a systematic literature review. Administrative Sciences, 14(1), 17. https://doi.org/nkh4
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Those authors who have publications with this journal, accept the following terms:
This journal is licensed under a Creative Commons Reconocimiento-NoComercial 4.0 Internacional License. The articles can be copied, distributed, adapted and communicated publicly, as long as the credits of the work are recognized and the respective source is quoted. This work can not be used for commercial purposes.
To increase their visibility, documents are sent to databases and indexing systems.
The content of the items is the responsibility of each author, and does not compromise in any way, journal or institution.
