Evaluación de la gestión del conocimiento: Una revisión sistemática de literatura
DOI:
https://doi.org/10.22267/rtend.141502.47Palabras clave:
Gestión de Conocimiento, Modelos de Evaluación, Revisión SistemáticaResumen
La evaluación de la gestión del conocimiento (GC) es un tema importante para aquellas organizaciones que quieran saber “qué está pasando” con sus estrategias de GC. No obstante, no existe un consenso sobre qué evaluar y cómo evaluarlo. Por esta razón, el propósito del artículo es presentar una revisión sistemática de literatura de 43 artículos publicados en la última década. La revisión comprende un análisis cienciométrico básico y un análisis de contenido relacionado con varios aspectos de los modelos como su estructura, la función y objetivo de la evaluación, lo métodos de investigación utilizados, los sectores económicos de aplicación, y la ubicación de los aspectos evaluados respecto de una taxonomía de escuelas de pensamiento de la GC y una clasificación de las capacidades organizacionales de GC. Como principal hallazgo se muestra la predominancia del enfoque de GC como codificación de conocimiento. Además, se presentan varias brechas susceptibles de investigación futura.
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